Making the move from instore to online was a key component of success for retailers in the past 18 months.
This wasn’t just a case of pivoting focus to ecommerce, but mobilising an entire workforce at scale.
A recent study from McKinsey found that over half of the workers said they would like the ability to work flexibly. As this becomes an expectation for employees, retailers are asking how they can utilise the technology that empowers flexible working to drive innovation.
This goes beyond the desk based worker. How can these technologies be utilised in store to empower frontline workers by improving productivity and customer experience?
In this roundtable session, we have invited our friends at Forrester and Google Cloud to answer and tackle these questions... It’ll be an opportunity to hear firsthand from other retailers what their return to workplace plans look like, and how technology is helping their users more from home and to the store. All over a couple of drinks courtesy of our friends at BrewDog.