Apprenticeship Scheme; Let’s shout about it

Overview

With an industry as fast paced as ours, it’s imperative to move with the times. One way to do this is to invest in great talent, seen here with our Apprenticeship scheme.  

 

Rachel Lewis & Joseph Burns both joined CTS through our Apprenticeship scheme to become Support Analysts. We sat down to discuss their journey, now they’re fully settled into their new roles.

 

Different beginnings 

Prior to working at CTS, Rachel had her last year of education cut short due to the pandemic. Although she didn’t have an IT background, she did have a big appetite to learn and has experience in customer service roles. 

Joseph was doing an apprenticeship working as a Quality Assurance tester and administrator. After previously beginning his qualifications, he’s recently completed a level eight apprenticeship with us.

 

Training for the future 

“Although I enjoyed it, one of the biggest challenges was learning how to provide technical support,” explained Joseph. To accommodate this there were set times each week to do training courses. 

The process included learning new systems and applications, specifically increasing knowledge on Workspace and Google Cloud Platform. This was to ensure that tickets would be picked up and dealt with efficiently.

 

Main Highlights from the experience 

Rachel explains the importance of being part of a supportive team. “We could ask our team as many questions as we wanted, and it never annoyed them. They've helped us learn what we know now.” 

Joseph similarly reflects on his “amazingly helpful team.” He explains “we came in with no knowledge of Workspace at all, and we were trained from the ground up.”

 

Does this sound like something you're interested in? Or does someone spring to mind? Reach out to apprenticeships@cts.co

 



 




Recent posts

Google Next 2019: Let’s recap!

It’s hard to believe that Google Next 19 has already been and gone. And with hundreds of...

Managed Services: More than just keeping the lights on.

CTS are now a certified Google Cloud Managed Service Provider!

My journey towards a Looker Certification
What’s your role within CTS? And how does that link to Looker? 

My job title and the industry I’ve...

Recent posts

Google Next 2019: Let’s recap!

It’s hard to believe that Google Next 19 has already been and gone. And with hundreds of...

Managed Services: More than just keeping the lights on.

CTS are now a certified Google Cloud Managed Service Provider!

My journey towards a Looker Certification
What’s your role within CTS? And how does that link to Looker? 

My job title and the industry I’ve...