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A year as an Account Manager, Alison King reflects on her time at CTS

26 January 2021
Overview

Alison King joined CTS as an Account Manager for all things Public Sector, working with the likes of the NHS private and central government. To celebrate Alison’s accomplishments,  Nick Bain, our Talent Acquisition Partner asks her about her highlights, achievements and future plans. 

You’ve got an extensive background, tell me more about it. 

“I had a couple years at a small reseller, which focussed on data infrastructure and solution services selling. I then went to the polar opposite, becoming a territory manager for one of the world's largest organisations specialising in business IT.” 

“I have quite a lot of empathy for Googlers, through great exposure to large targets. Yet through my smaller company background, it's given me an understanding of CTS, its legacy and where it comes from.”

We all know the importance of work culture, what’s CTS’s like in your view?

“CTS are Google only. So, it's been very closely vendor aligned. Although CTS has its own unique culture, it does mirror Google’s culture to an extent.” 

“Enjoyment is really high, and there's joy for the job that you do. Everybody you work with seems to share that vibe, where you can see they're enjoying themselves.”

“There’s a genuine resonance of joy to be doing what you’re doing. And I think that just washes over you. So you start enjoying yourself in the same way. CTS’s culture is all part of that. Everybody has a contribution to make and everybody's treated with respect. No matter what their position is, there are no egos in the business.”

And the management style?

“I think it’s important to say there's no micromanagement. There's a culture that fosters self-assurance. You suddenly start thinking 'I'm in a really talented team'. It's because the organisation allows people to be confident and thrive." 

“What I always find really funny with sales is that, usually, the first two words in any CV are self-motivated. Salespeople are truly self-motivated, and therefore they don't need pushing or telling what to do; especially when they're seasoned and mature.” 

“You're always talking to your Customer Success Manager (CSM), solution architects and project managers. Everyone's equal, everyone has the same ethos, the same willingness to help throughout no matter who they are. There's always, between teams and between individuals, this overriding respect.”

Can you tell me more about Google Cloud?

“Google is taking the mystery out of IT. And it's bringing a real simplicity to business as well. It doesn't need to be complex. Yes, there are users that need a heavyweight application there but I think Google brings that kind of lightness; most people in an organisation can operate with this lighter level of productivity suite within Google Workspace. This simplicity also extends into Google Cloud Platform (GCP), by breaking down the infrastructure complexities often driven by legacy architectures; simplifying them by delivering the main objectives and removing the complexity underneath.”

And, what is your relationship with Google like?

“Google has presented me with many opportunities. Some of those opportunities are in very early stages and they want us to be a safe pair of hands. They know that you're gonna work hard on that opportunity and continuously update them.” 

"By working closely with us, they know they're going to get all the information that they need from us at the relevant time, and that we'll deliver the best solution to the customer. It’s important to present ourselves to Google in that way. They know they can trust us.” 

There’s been a fair few highlights for you, what’s been your particular favourite? 

“The South East Water project was great because it began early in my cloud career. They were early in their adoption of cloud.  I could relate to them and they could relate to me. It's been fun making that transition with them.”

Talk me through a typical day at CTS, before the pandemic…

“I wanted my central hub to be Manchester. I got to go to the office every couple of days,  see everybody, and have a beer or a coffee. I also would often visit London, which I liked doing. This included customer visits, as all engagement is customer-focused, and even visits to Google, we would often meet with Googlers to discuss joint projects and continue building those relationships.” 

And right now? 

“It's a bit like Groundhog Day. This period has thrown some wonderful challenges at us. This has pushed me to be quite creative, which I love doing. That's real problem solving, to help customers achieve what they need to achieve. It's been a lot of fun, but also quite intense. It's a new normal, and I’m learning to manage this new way of life a little better.” 

A closing statement from Nick...

It was great speaking to Alison. It gave an insight into the collaborative culture at CTS, and how this has a positive impact on her relationships with customers. It was also really interesting to understand our close ties with Google, and how our ways of working are aligned in many ways.

We are currently hiring into our Sales Team here at CTS, if you'd like to find out more about the opportunities you can contact me directly, my email address is nick.bain@cts.co.

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